Returns and refund Policy
We are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we offer you the option to return the product within 14 days from the delivery date.
Return conditions
To accept a return request, it is essential to strictly adhere to certain conditions:
- Product in original Condition: Returned products must be in the same condition as received, including the original packaging.
- Absence of damage: The product must be free from visible damage or alterations that are not attributable to manufacturing defects caused by Breezy Essence
- Used product: If one or more products have been used, the return request will be automatically rejected.
In case of a return of the entire order, any promotional gifts received must also be returned.
Procedure to initiate a Return Request
To initiate a return request, simply log into your user account and submit a request directly from the order page. During the request, you will be asked to provide a detailed description of the issue encountered. If possible, we also encourage you to attach photos of the defective product. This process allows for a faster evaluation of the return and enables us to assist you as efficiently as possible.
We will provide detailed instructions on the return process, and once the product's condition has been verified, we will proceed with the refund.
Refund processing time
Once the returned product has been received and inspected, the refund will be processed within 5-10 business days. The refund will be credited to the payment method chosen at the time of the request.
Return shipping costs
The return shipping costs are the responsibility of the buyer. We strongly recommend using a trackable shipping service, as we cannot be held responsible for lost or undelivered returns.
Customer support
We encourage you to carefully review the product details and contact us with any questions before placing an order.