Termini e condizioni d'uso

Access and use of this website are governed by these Terms and Conditions of Use, which regulate the purchase of products and the browsing experience within the platform.

We invite you to carefully read these terms before placing an order. By confirming a purchase, you declare that you have understood and fully accepted the contractual conditions. If you do not agree with one or more points of these Terms and Conditions, we kindly ask you not to use the website and its related services.

Purpose and scope

1.1 These Terms and Conditions govern the use of the e-commerce website www.breezyessence.com and regulate the sale of products to end consumers, in accordance with the applicable laws on e-commerce and consumer protection.

1.2 The service is exclusively intended for private customers (B2C) and is not directed at resellers or professionals.

1.3 The company reserves the right to update or modify these Terms and Conditions at any time without prior notice. We encourage you to regularly review this section to stay informed about any updates. In the event of significant changes that may affect your rights or obligations, we will notify you via the website or email.

Seller Information

2.1 The website www.breezyessence.com (hereinafter referred to as the "Website") is owned and operated by Breezy Essence, headquartered in Castellana Sicula (PA), Italy.

2.2. For any information, assistance requests, or clarifications regarding our products and services, you can contact us at support@breezyessence.com

Acceptance of Terms and Conditions

3.1 Accessing, browsing, and purchasing products through the Website imply full and unconditional acceptance of these Terms and Conditions by the user. We invite you to carefully read this document before proceeding with any order.

3.2 The company reserves the right to refuse orders or limit the sale of products in the following cases:

• Violation of these Terms and Conditions;
• Fraudulent or irregular behavior in previous transactions;
• Unavailability of the ordered product;
• Orders placed by entities that do not qualify as end consumers (B2C);

3.3 Any modifications to the Terms and Conditions will be published on the Website and will take immediate effect. Continued use of the Website after such modifications will constitute implicit acceptance of the new provisions.

Product availability

4.1. The products offered on the Website are described with the utmost accuracy and regularly updated. However, images and descriptions may present slight variations in color or details due to the display settings of the customer's device or minor production differences. Such variations do not constitute valid grounds for complaints or returns.

4.2 All products are available while supplies last. Adding an item to the cart does not guarantee its availability at the time of order placement.

4.3. If a product becomes unavailable after order confirmation, the customer will be promptly informed via email. Depending on the situation, they may choose to:

• Wait for restocking and receive the product as soon as it becomes available;
• Replace the item with another of equivalent value;
• Request a refund for the unavailable product.

4.4. The company reserves the right to modify the product assortment at any time without prior notice.

Prices, payments, and invoicing

5.1. Prices and currency

All product prices indicated on the Website are expressed in the relevant market currency and, unless otherwise stated, include VAT, if applicable. The company reserves the right to modify prices at any time without notice. However, any changes will not affect already confirmed orders.

5.2. Payment Methods

Payments can only be made through the accepted payment methods, including:

• Credit/debit cards (Visa, Mastercard, American Express, etc.);
• PayPal;
• Bank transfer (if available).

5.3. Payment Processing

Payment must be made at the time of order confirmation. If payment authorization or confirmation is not received from the payment service provider, the order will not be processed, and the customer will receive a notification.

5.4. Invoicing

During checkout, the customer can enter the necessary invoicing details. Alternatively, after completing the order, they can download the related invoice directly from their order page. The invoice will only be available for orders that meet the requirements established by current tax regulations.

5.5. Payment Security

All transactions are processed through secure and certified payment systems. The company does not store credit card data or other sensitive payment-related information.

Shipping and Delivery

6.1. Shipping Methods

Shipments are made via express courier at national and international levels. The delivery service is available for the destinations indicated on the Website at the time of the order.

6.2. Delivery times and costs

Delivery times vary depending on the destination and will be indicated before order confirmation. Shipping costs are automatically calculated during checkout and are clearly visible before completing the purchase. For more details on shipping costs and methods, customers can refer to our shipping policy.

6.3. Order processing

Orders are processed within a maximum of 1-2 business days from payment confirmation. Orders placed on holidays or weekends will be processed on the next business day.

6.4. Shipment tracking

Once handed over to the courier, the shipment can be tracked using the tracking code sent via email. The customer is responsible for tracking the shipment and any communication with the courier for delivery updates.

6.5. Liability and Risks

Breezy Essence is not responsible for delivery delays due to force majeure (e.g., adverse weather conditions, strikes, health emergencies, customs issues) or internal courier problems. In such cases, refunds or compensation for delivery delays will not be granted.

6.6. Failed delivery and storage

If delivery fails due to the recipient’s absence or incorrect/incomplete shipping details provided by the customer, the courier will attempt redelivery or leave a notice for collection at a local branch. If redelivery is unsuccessful, the package may be returned to the sender. In such cases, the customer will be responsible for any additional shipping costs for a new dispatch.

6.7. Damage or loss

Upon delivery, the customer must check the package’s integrity before accepting it. If the package shows signs of damage, tampering, or anomalies, the customer must immediately report the issue to the courier and accept the delivery with reservation. Any claims for products damaged during transport must be submitted to Breezy Essence within 14 days of receipt, including photographic documentation.

6.8. Exceptions and limitations

Some destinations may be subject to customs restrictions or shipping limitations. It is the customer's responsibility to verify any local regulations that may affect order delivery.

Right of withdrawal and order cancellation

7.1. Right of withdrawal

In accordance with the Consumer Code (Legislative Decree 206/2005), the customer has the right to withdraw from the purchase within 14 days of receiving the goods, where applicable in the relevant market. To exercise the right of withdrawal, the customer must submit a request via the designated form available in their user profile, specifying the reasons and attaching photos of the product along with a detailed description of the issue. Full details on return procedures are available in our Returns and Refunds Policy.

7.2. Conditions for returns

To be eligible for a refund, the product must be returned:

• Intact and unused, in its original packaging;
• Complete with any accessories, labels, and manuals;
• Without signs of wear, damage, or alterations.

Return shipping costs are borne by the customer. Once the return is received and verified for compliance with the terms of our Returns and Refunds Policy, the refund will be approved or denied. If the above conditions are not met, no refund will be issued, and the product may be sent back to the customer at their expense.

7.3. Order cancellation

The customer has the option to cancel the order before shipment by promptly contacting our customer service at the email address provided above. Once the order has been handed over to the courier, cancellation is no longer possible, and the customer must proceed with a return following the above rocedures.

Seller's liability

8.1. Disclaimer for product use

Breezy Essence shall not be liable for direct, indirect, or consequential damages resulting from improper, negligent, or non-compliant use of the purchased products. The customer is required to carefully follow the usage instructions and precautions provided for each product.

8.2. Limitation of liability for services and deliveries

The company disclaims any liability for delays or non-delivery due to unforeseen circumstances, including but not limited to:

• Strikes and protests affecting logistics or transportation services;
• Force majeure events such as natural disasters, fires, floods, or earthquakes;
• Technical or operational issues with couriers.

8.3. Disclaimer for website functionality

Breezy Essence does not guarantee that the website will always be available and error-free. The company is not responsible for any damages or losses arising from the use of the website, including but not limited to:

• Service interruptions due to maintenance, updates, or unforeseen technical issues;
• Technical malfunctions, viruses, or IT issues that may affect browsing experience;
• Data loss or unauthorized access to personal information.

Personal Data Protection

9.1. Personal data provided by the customer during website navigation or the purchase process will be processed in compliance with Regulation (EU) 2016/679 (GDPR) and applicable data protection laws. For more details on data processing and user rights, please refer to our Privacy Policy.

Links to Third-Party Websites

10.1 Our website may contain links to third-party websites. These links are provided solely for user convenience and do not imply any endorsement, guarantee, or responsibility on our part regarding the content, services, or security of such sites. Breezy Essence shall not be liable for any damages or losses arising from access to, use of, or reliance on information contained in external sites. Users are encouraged to review the policies of such sites before interacting with them.

Absence of warranties

11.1. Disclaimer of Warranties The website and its contents are provided “as is” e “as available”, without any explicit or implied warranties. Breezy Essence does not guarantee that:

• The website will always be available, secure, and free of errors or technical malfunctions;
• The content on the site is free from inaccuracies or omissions;
• The website is compatible with all devices or operating systems.

11.2 To the maximum extent permitted by law, Breezy Essence expressly excludes any implied or explicit warranties, including but not limited to:

• Merchantability and fitness for a particular purpose;
• Non-infringement of third-party rights.

Indemnification

12.1 The user agrees to indemnify and hold harmless Breezy Essence, its officers, employees, collaborators, and agents from any claim, legal action, loss, damage, cost, or expense (including legal fees) arising from:

• Improper use of the website or violation of these Terms and Conditions;
• Violation of any law or third-party rights in connection with the use of the website or purchased products;
• Damages caused to third parties resulting from the use of products purchased on the site.

Governing law and jurisdiction

13.1. These Terms and Conditions are governed and interpreted in accordance with Italian law, with particular reference to the Consumer Code (Legislative Decree 206/2005) and applicable regulations on e-commerce.

13.2. In the event of disputes arising from the application or interpretation of these Terms and Conditions, the competent court will be that of the consumer, as provided by Article 66-bis of the Consumer Code.