Product Assistance

No, soy wax candles do not release toxic chemicals when burned. Soy wax is a natural resource that, unlike paraffin, does not emit harmful substances such as toluene or benzene, which are commonly associated with paraffin candles. Soy wax candles provide a cleaner and safer burn, making them a healthier choice for the environment and indoor air quality.

Palm wax candles can be considered sustainable if produced using certified sources. It is important that the palm from which the wax is derived is cultivated responsibly, without causing deforestation or harming natural ecosystems.
To ensure that palm wax is truly sustainable, producers should adhere to the standards set by the Roundtable on Sustainable Palm Oil (RSPO), which promotes more eco-friendly and socially responsible farming practices. Choosing candles with certified palm wax helps reduce the environmental impact of wax production.

Yes, soy wax candles burn slower than paraffin candles. Soy wax has a chemical composition that makes it denser and more solid, allowing it to burn more slowly and evenly. This means that a soy wax candle lasts longer than a paraffin candle, letting you enjoy the fragrance and light for a longer period. Additionally, the slower burn reduces the amount of soot produced, making soy wax a better choice for the air quality in your home.

Yes, soy wax candle containers can be recycled. Once the wax is completely used up, you can easily clean the container with warm water and soap or, if necessary, with a bit of isopropyl alcohol to remove any wax residue.
After cleaning, the container can be recycled like any other glass, metal, or plastic container, depending on the material. Be sure to follow local recycling guidelines to help reduce environmental impact.

Frosting is a natural phenomenon that occurs in soy wax candles when the wax solidifies and forms tiny surface crystallizations. This happens because soy wax is a vegetable wax and, unlike other waxes, has a more porous structure.
This phenomenon is not a manufacturing defect but rather a characteristic of soy wax, which does not affect the candle’s quality or safety. In fact, frosting is simply a sign that the wax is natural and not chemically treated.

Our candles are scented exclusively with high-quality synthetic fragrances, designed to offer a wide range of aromas, some of which may not be naturally available.
We only use tested fragrances to ensure they are safe, long-lasting, and do not emit harmful chemicals when burned. This allows us to offer a pleasant, safe, and long-lasting olfactory experience.

It's very simple! First, you need to remove the leftover wax from the container by slightly heating it or gently scraping it off. You can reuse the remaining wax for other purposes, such as making DIY candles.
Once cleaned, the containers can be recycled like any other material. Be sure to follow local recycling guidelines for glass or metal to reduce environmental impact and contribute to sustainability.

Soy wax candles are generally considered hypoallergenic and safe for most people. However, some individuals may be sensitive to synthetic fragrances used in candles.
If you have sensitive skin or a history of allergic reactions to certain scents, it's best to choose unscented candles or those with mild natural fragrances.
In any case, soy wax candles are a better choice for those looking for a natural alternative to paraffin candles.

To use candles safely, it's essential to follow some simple precautions:

1. Never leave a burning candle unattended and place it on a stable surface, away from flammable materials.

2. Keep the candle wick short (about 5 mm) to avoid high flames and ensure a safer burn.

3. Additionally, do not light the candle if the wax surface is too small or if it has been burning for more than 4 consecutive hours.

4. Following these precautions will ensure a pleasant and safe experience.